How can I manage my subscription in the application?

You can manage your subscription right in the application. You can manage your subscription status (number of allocated and available seats and expiration date) in Kanbanchi.

Click your profile picture or company logo in the lower left corner. Click Manage subscriptions in the pop-up menu.

Manage subscriptions option at the top left corner upon clicking on the userr picture

You will see the information about the plan and billing type you’ve chosen, the number of available and used seats, and the subscription’s expiration date.

Click the Add members button to add your team members. Use name@domain.com format. You can add them one by one or by a list. Click Add. 

If you would like to manage a Kanbanchi subscription but you don’t need the application for yourself, delete your email from the list of users by clicking the trash can icon. You may transfer your seat to another team member.

 

After you have distributed seats, your subscription is set up. It will activate immediately or on the scheduled day.

Subscription Administrators

A subscription administrator is a user who enters billing information, adds a payment method, and distributes seats. The subscription admin can give the right to distribute seats to extra admins. So several users may manage the same subscription.
To add an extra admin to a subscription, open the Admin panel, choose the subscription, click the three-dots icon, and choose Edit unit.
Please note that subunit admins cannot add/change admins. You may contact the subscription’s super admins and ask them to add additional admins to the subunit. If you would like to set everything up on your own, you can create a subunit and add more admins.

You will see a pop-up window. Type the email of the additional admin in the Admins field and click Add. This will activate the Save button. Click it to confirm the changes.

I don’t need admin rights anymore. What should I do?

Please make sure the subscription has another user as an admin. Ask the user to delete your account from the list.

How to add subunits to the subscription?

To add a subunit to a subscription, open the Admin panel, choose the subscription, and click the plus button.

Type in the name and number of seats for the new subunit. You may also add admins and a description. Then click the Add button to save the changes.

Each subunit may have its own subunits. Just click the plus button on the right to add them.

You may also edit or delete a subunit. To do it, click the three-dots icon on the right and choose the desired action.

How to add seats to the subscription?

If you would like to add seats to the subscription, click Manage Subscription. The Customer Portal is open.

Click on the subscription information (e.g., Professional monthly x 6).

Click Edit Subscription. You see the number of seats available in the subscription now.

Click the button to change the number of seats. Please note that if the number is more than 10, you should enter it manually.

Click Update Subscription.

You may reduce the number of seats in the same way.

Please note: if the Kanbanchi team created your subscription, you should add billing details and a payment method to the account first.

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