I have a problem with Kanbanchi. What do I need to do?

1. Allow third-party cookies in your browser settings. Kanbanchi will need Google’s cookies to connect with your Google account, and if they are blocked by the browser, you’ll face never-ending loading.

Chrome: 

Chrome gives hints in the address bar if cookie settings interfere with Kanbanchi. 

Click on the icon and choose ‘Allow site to save data’. Click Done.

Firefox:

Go to browser preferences. In cookie settings allow third-party cookies.

2. Make sure you’re using the latest stable version of your browser.

3. Log out of your Google Account, clear your browser history (including cookies), and restart your browser.

4. Sometimes, browser extensions interfere with Kanbanchi. Try disabling them one by one to identify the troublemaker.

Here is the list of errors you may come across:

1. Cookies are not enabled in the current environment.
2. Google is blocked for your system
3. Temporary server error
4. Difficulties connecting to Google services
5. Failed to initialize a required iframe from Google, for instance, due to an unsupported environment.
6. Permission to the scopes required denied

If the above-mentioned steps don’t help, contact Support:

1. Try to access Kanbanchi in Incognito (Private) mode of your browser. Please, make sure the third-party cookies are not blocked.

2. Go to https://app.kanbanchi.com/dashboard/help and click the Contact Support button. If Kanbanchi doesn’t load, use this link instead.

3. Describe your actions and the results you get in detail. Inform us whether the issue is resolved in Incognito (Private) mode of your browser.

4. Attach:

• URL of the page where you get the issue;
• Screenshots and/or a screencast.

Here are examples of problems some of our users occasionally come across:

Can not share a board. The message says “Sorry, sharing is unavailable at this time. Please try again later.”

Here are the steps you may perform to troubleshoot:

• Try sharing your board in the browser’s incognito mode.
• Try sharing your board via Google Drive.
• If you are using Google Chrome, go to chrome://settings/content/siteDetails?site=https://drive.google.com and click Delete data. Then refresh and try to share your board.
• If you are using Firefox, please make sure the Enhanced Tracking Protection is off.

Kanbanchi freezes often, and I need to reload the page. We have about 1500 cards in our board. Is it possible we have too many cards in the system?

We are constantly improving Kanbanchi performance. However, you might notice slower loading on large boards. We recommend splitting boards into separate Kanbanchi boards or archiving unused cards.